Holiday Inn Express & Suites Boston South - Randolph, an IHG Hotel

Overall a bad experience, and I didn't even get in the door. I called the hotel direct rather than going to Priceline or Expedia... found out that was a mistake. How does a third-party vendor beat your own price by close to $20 (and that was their "military appreciation" price). At the end of the call, the operator says some random prompt about complimentary trip - next thing I know I'm talking with some gimmicky time-share type person... who I assume they get paid to refer folks to. I made the reservation day of, but some emergency came up in the afternoon where I had to "cancel." I called the front desk to let them know...and sat on hold for 5 minutes. I didn't think they'd refund anything (since it said canceling results in a one night charge) but its nice to know they also charge the full taxes and fees too... for doing absolutely nothing.

I initially had a good stay at first the morning staff was friendly and helpful. The cleaning crew were nice. Everything is conveniently located here. I tried to extend an extra night at this location. I asked the late shift front staff with longer locs if we could extend the night. He curtly said no we’re sold out. He didn’t check the system to verify or anything of that nature. That was not true. They had several rooms available I was able to repurchase again through Expedia and the front desk morning staff helped me with the extension and card. The late night front desk man simply did not want to do his job and did not care to help me.

Hallway wall paper is coming off. No door knob or lock on the bathroom door. Dirty carpets that smelled of urine. Couch and wall behind was splattered with brown stuff. The room smelled as though they were trying to cover up a scent. Housekeeping entered our room when we had the privacy door hanger on AND told them not to enter we will pick new towels up at the front desk. Ridiculous! And all that was said was “oh we will talk to them about that”

We spent every night at a Holiday Inn Express during this trip. This one I would steer clear from. We arrived after check-in time but were told the room was not ready. Waited another 30 mins or so, which I don't mind because I would rather have a clean room. Unfortunately, this was not the case. Common areas look fine and taken care of. As soon as you leave the lobby, the carpets are stained and food all over the stair wells. We stayed for 3 days and it was never vacuumed. common areas I don't mind because that's not where we spent our time. Our room unfortunately was not any better. The floors were not only stained but sticky, you could hear and feel your socks pulling away from the fabric. The bathroom floor seemed to be clean until you looked along the edges. The walls and ceiling had stains, damage or burn marks. The bedding also was not changed and had yellow stains from the previous occupant. When we asked for new sheets, the cleaning staff were reluctant and definitely did not appreciate me asking for clean bedding. They stormed in and changed the one sheet even though there were more stains on the rest of the bed, then remade the bed. Definitely the worst part, I didn't feel like dealing with them further, so I walked to the front desk and asked for a full set so I could change the pillow cases and cover sheet myself. The front desk staff were fine, chatting with him about his school courses for electrical engineering. The staff running the breakfast were great also, easy to chat with, and kept the area stocked and clean.